Terms of service

GENERAL INFORMATION

Welcome to Velissor! The terms “we,” “us,” and “our” refer to Velissor. Velissor operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Velissor is powered by Shopify, which enables us to provide the Services.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They contain important information about your legal rights and cover matters such as warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of legal majority in your state or province of residence and that you have given us consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing any product or service we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide through our store is accurate, current, complete, and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products and Services accurately in our online store. However, product colors or appearance may differ from how they appear on your screen because of the device and settings you use to access the store.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be exactly as displayed in our online store.

All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit quantities of any product we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Velissor reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not accepted until Velissor confirms its acceptance. We must receive and process your payment before accepting your order. Please review orders carefully before completing a purchase, as Velissor may be unable to process a cancellation request after an order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided when the order was placed.

You may return or change a purchase only in accordance with our Refund Policy.

You represent and warrant that purchases are for your personal or household use and not for resale or commercial export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. All prices displayed in our store are in United States dollars (USD). The price charged for a product or service is the price in effect when the order is placed and will be stated in the order-confirmation email. Unless expressly stated otherwise, published prices do not include applicable taxes, handling, customs, or import charges.

Shipping terms and any applicable shipping offers are described in our Shipping Policy. From time to time, we may offer promotions that affect pricing and are governed by terms that differ from these Terms. If there is a conflict between promotion terms and these Terms, the promotion terms will control.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, credit-card numbers, and expiration dates, so that we can complete transactions and contact you as needed.

You represent and warrant that: (i) the credit-card information you provide is true, correct, and complete; (ii) you are duly authorized to use the card for the purchase; (iii) the charges you incur will be honored by your credit-card company; and (iv) you will pay charges at the posted prices, including any applicable shipping, handling, and taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processes, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you, to the extent permitted by applicable law.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including all trademarks, marks, text, samples, images, graphics, product reviews, videos, audio, and their design, selection, and arrangement, are owned by Velissor, its affiliates, or licensors and are protected by U.S. and foreign patents, copyright, and other intellectual-property laws.

These Terms permit you to use the Services only for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting you a license or other rights under any patent, trademark, copyright, or other intellectual property of Velissor, Shopify, or any third party. Unauthorized use of the Services may violate intellectual-property laws. All rights not expressly granted are reserved by Velissor.

The names, logos, product and service names, designs, and slogans of Velissor are trademarks of Velissor, its affiliates, or licensors. You must not use them without Velissor’s prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are Shopify trademarks. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to customer tools offered by third parties as part of the Services. We do not monitor or control these tools and have no input regarding them.

You acknowledge and agree that we provide access to these tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We have no liability arising from or related to your use of optional third-party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which the relevant third-party providers make them available.

We may also offer new features through the Services in the future, including new tools and resources. Those features will also be part of the Services and subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party material or website you choose to access. If you leave the Services to access third-party materials or sites, you do so at your own risk.

We are not liable for any harm or damages related to your access to a third-party website or your purchase or use of any product, service, resource, or content on a third-party website. Please review the third party’s policies and practices carefully before entering into a transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Velissor is powered by Shopify, which enables us to provide the Services. However, any sale or purchase made in our store is made directly with Velissor. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Velissor, including any injury, damage, or loss resulting from the purchase of products or services. You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchase and transaction with Velissor.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in a country other than your country of residence, in order to provide the Services. Please review our Privacy Policy for more information about how we, Shopify, and our partners use personal information.

SECTION 11 – COMMENTS

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Comments”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display those Comments in any medium for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, assess, improve, optimize, and promote the Services and to meet our obligations and exercise our rights under these Terms.

You also represent and warrant that: (i) you own or have all necessary rights to all Comments; (ii) you have disclosed any compensation or incentive received in connection with submitting a Comment; and (iii) your Comments comply with these Terms. We have no obligation to keep Comments confidential, to pay compensation for Comments, or to respond to Comments.

We may, but are not required to, monitor, edit, or remove Comments that we determine, in our sole discretion, are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violate any party’s intellectual property or these Terms.

You agree that your Comments will not violate any third party’s rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your Comments must not contain unlawful, abusive, or obscene material, or computer viruses or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of a Comment. You are solely responsible for Comments you make and their accuracy. We assume no responsibility or liability for Comments posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any error, inaccuracy, or omission and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have placed your order.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state, or local law, rule, regulation, or ordinance; (c) to infringe or violate our intellectual-property rights or the intellectual-property rights of others; (d) to harass, abuse, insult, harm, defame, disparage, intimidate, or injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms; (g) to transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that may harm Velissor, Shopify, or users of the Services or expose them to liability.

You also agree not to: (a) upload or transmit viruses or other malicious code that is or may be used in any way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, scrape, sell, resell, or exploit any portion of the Services; (c) collect or track personal information of others; (d) spam, phish, pharm, or pretext through the Services; (e) use robots, spiders, scraping, data-mining or extraction tools, automated devices or processes, artificial-intelligence tools including agentic AI, or automated or manual means to access the Services; or (f) interfere with, circumvent, or bypass security or authorization features, robot-exclusion headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, permit, enable, or cause the deployment of an Agent to access, use, or interact with any Service. “Agent” means any software or service that performs autonomous or semi-autonomous actions on behalf of, or at the direction of, any person or entity and may operate on behalf of or using a person’s device without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict accordance with the requirements of Section 14.4 below. No Agent may access, use, or interact with the Services if we have asked that Agent to refrain from doing so.

14.3 We may limit, including through technical measures, an Agent’s access to, use of, and interaction with the Services, and how it does so.

14.4 Agents must: (i) in every HTTP/HTTPS request, identify that the request originates from an Agent and disclose the Agent’s name by including “Agent/[agent name]” in the request’s user-agent string; (ii) not hide or create confusion about whether access, use, or interaction originates from an Agent, including by imitating human behavior or interaction patterns or by completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or instruction seeking to determine whether interactions originate from a human or a computer; and (iv) not bypass or otherwise avoid any measure intended to block, limit, modify, or control whether or how Agents access, use, or interact with the Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time without notice. You will remain liable for all amounts due through and including the date of termination.

The following provisions will continue after termination: Intellectual Property, Comments, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information presented on or through the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on it is strictly at your own risk. We disclaim all liability arising from reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of their contents.

UNLESS EXPRESSLY STATED BY VELISSOR, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL VELISSOR, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, COST OF REPLACEMENT, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY SERVICE OR PRODUCT PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ERRORS OR OMISSIONS IN CONTENT OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Velissor, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims, including attorneys’ fees, payable to any third party due to or arising out of: (1) your breach of these Terms or documents incorporated by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that failure to give prompt notice will not relieve you of your obligations unless you suffer material prejudice. We may control the defense and settlement of such claim at your expense, including counsel selection, but will not settle any claim that imposes non-monetary obligations on you without your consent, which will not be unreasonably withheld. You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. That determination will not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on this site or with respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior version of these Terms.

Any ambiguity in the interpretation of these Terms will not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent; any attempt to do so is void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreement through which we provide Services are governed by and construed in accordance with the laws of the Republic of Colombia. You and Velissor agree to the jurisdiction and personal jurisdiction of the competent courts of Colombia, subject to any mandatory consumer-protection laws that apply to you.

SECTION 23 – HEADINGS

Headings in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website. You are responsible for checking our website periodically for changes. We will provide notice of any material change to these Terms as required by applicable law, and those changes will take effect on the date stated in the notice. Your continued use of or access to the Services after changes are posted constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to anazapata.2223@gmail.com.

Velissor Store
anazapata.2223@gmail.com
+57 321 715 7275