Shipping Policy

At Velissor, we are committed to providing safe and reliable shipping to customers around the world.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Delivery Time

Estimated delivery times are:

• Colombia: 7–15 business days.
• International shipments: 7–20 business days, depending on the destination country.

Please note that delivery times are estimates and may vary because of customs processing, weather conditions, or carrier delays.

Shipping Costs

We offer free shipping on all orders shipped to the United States.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can monitor your shipment.

Customs and Taxes

International orders may be subject to import taxes, duties, or customs charges imposed by the destination country.

These costs are the customer’s responsibility.

Shipping Address

Customers are responsible for providing a correct and complete shipping address. Velissor is not responsible for delays or losses caused by incorrect information provided at checkout.

Contact

If you have any questions about your shipment, please contact us through our customer service email. We will be happy to help.